Refund Policy
Refund Policy
Last Updated: January 27, 2026
Our Commitment
At YSSY, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.Return Window
You have 30 days from the date of delivery to request a return or exchange. Items must be unworn, unwashed, and in their original condition with all tags attached.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned or exchanged:
- Underwear and intimate apparel
- Items marked as final sale
- Items that have been worn, washed, or altered
Return Process
To initiate a return:
- Contact us at yssynow@gmail.com with your order number and reason for return
- We'll provide you with return instructions and address
- Ship the item back using a trackable shipping method
- Once we receive and inspect your return, we'll process your refund
Refund Timeline
Due to our direct-shipping model, please allow:
- 5-7 business days for us to receive and inspect your return
- 5-10 business days for the refund to appear in your account after approval
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service.
Exchanges
If you need a different size or color, please contact us at yssynow@gmail.com. We'll help arrange an exchange based on current inventory availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos. We'll arrange a replacement or full refund at no cost to you, including return shipping.
Contact Us
For any questions about returns or refunds, please email us at yssynow@gmail.com. We typically respond within 24-48 hours.